Today’s installment for comic relief Friday comes from a regular blog reader here (espressophile): New Coffee Concept Makes Roasting Obsolete | Roaster Project. This comic piece from the Roaster Project is highly buzzword-compliant (“fourth wave”, etc.). Part of its premise is that if third wave coffee is “barely roasted,” the next stage is to not […]
Tag Archive 'customer_service'
Ding dong, the Wi-Fi’s dead. At least that’s the message from some coffeehouse customers in an L.A. Times article today: Coffeehouses unplugging Internet access to reconnect with customers – latimes.com. It’s been a year since The Wall Street Journal first thought they invented Wi-Fi backlash. Although the L.A. Times cites the very same Four Barrel […]
Today’s Toronto Star featured an article on the growth of Toronto area independent coffee shops (many of which call themselves “espresso bars”, per the article): TheStar.com – living – Toronto’s love affair with espresso bars heats up. Toronto now has a mixture of established independent espresso bars and a growing array of newer ones. (A […]
Unable to keep pace with the cancerous growth of Starbucks Coffee, Caribou Coffee, the nation’s #2 coffee specialty chain, seems to have opted for better customer experience as a competitive advantage, according to today’s The Detroit News: Caribou Coffee aims to be No. 1 in experience. (This is consistent with their point-of-sale kiosks announcement we […]
First CoffeeSM is a blog that generally focuses on issues related to CRM, or Customer Relationship Management — and generally not on anything having to do with coffee (go figure). Except today, where David Sims commented on how Starbucks‘ worldwide geographic sprawl has set new standards of customer service for coffeehouses everywhere: On Starbucks, CRM, […]
Everyone’s favorite bathroom read, Automatic Merchandiser online, today reported on the growing trend of point-of-sale kiosks in coffee shops: Caribou Coffee Installs Point Of Sale Kiosks In Stores To Service Customers Faster @ Vending Market Watch News at AMonline.com. (Also here.) Yes, Caribou Coffee, that Minneapolis, MN-based chain that’s taking over the Midwestern U.S. by […]