Tag Archive 'customer_service'

Toronto’s love affair with espresso bars heats up

Posted by TheShot on 18 Jul 2007 | Tagged as: Add Milk, Foreign Brew, Machine, Quality Issues

Today’s Toronto Star featured an article on the growth of Toronto area independent coffee shops (many of which call themselves “espresso bars”, per the article): TheStar.com - living - Toronto’s love affair with espresso bars heats up. Toronto now has a mixture of established independent espresso bars and a growing array of newer ones. (A [...]

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Caribou Coffee aims to be No. 1 in experience

Posted by TheShot on 04 Jun 2007 | Tagged as: Café Society, Foreign Brew

Unable to keep pace with the cancerous growth of Starbucks Coffee, Caribou Coffee, the nation’s #2 coffee specialty chain, seems to have opted for better customer experience as a competitive advantage, according to today’s The Detroit News: Caribou Coffee aims to be No. 1 in experience. (This is consistent with their point-of-sale kiosks announcement we [...]

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On Starbucks, CRM, Coffee Shops and Customer Service

Posted by TheShot on 03 Aug 2006 | Tagged as: Consumer Trends, Starbucks

First CoffeeSM is a blog that generally focuses on issues related to CRM, or Customer Relationship Management — and generally not on anything having to do with coffee (go figure). Except today, where David Sims commented on how Starbucks‘ worldwide geographic sprawl has set new standards of customer service for coffeehouses everywhere: On Starbucks, CRM, [...]

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Push Your Own Damn Button

Posted by TheShot on 30 Mar 2006 | Tagged as: Barista, Consumer Trends

Everyone’s favorite bathroom read, Automatic Merchandiser online, today reported on the growing trend of point-of-sale kiosks in coffee shops: Caribou Coffee Installs Point Of Sale Kiosks In Stores To Service Customers Faster @ Vending Market Watch News at AMonline.com.
Yes, Caribou Coffee, that Minneapolis, MN-based chain that’s taking over the Midwestern U.S. by following a path [...]

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