Espresso News and Reviews - TheShot.coffeeratings.com

Today’s Toronto Star featured an article on the growth of Toronto area independent coffee shops (many of which call themselves “espresso bars”, per the article): TheStar.com - living - Toronto’s love affair with espresso bars heats up. Toronto now has a mixture of established independent espresso bars and a growing array of newer ones. (A [...]

Tags: barista_championships, canada_coffee, customer_service, espresso_drinks, Starbucks, superautomatic_espresso_machines, toronto, toronto_cafes, toronto_coffee, verismo

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Unable to keep pace with the cancerous growth of Starbucks Coffee, Caribou Coffee, the nation’s #2 coffee specialty chain, seems to have opted for better customer experience as a competitive advantage, according to today’s The Detroit News: Caribou Coffee aims to be No. 1 in experience. (This is consistent with their point-of-sale kiosks announcement we [...]

Tags: cafe_customers, caribou_coffee, coffee_chains, customer_service, Starbucks

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First CoffeeSM is a blog that generally focuses on issues related to CRM, or Customer Relationship Management — and generally not on anything having to do with coffee (go figure). Except today, where David Sims commented on how Starbucks‘ worldwide geographic sprawl has set new standards of customer service for coffeehouses everywhere: On Starbucks, CRM, [...]

Tags: cafe_cleanliness, cleanliness, customer_service, gorbachev_of_coffee, quality_standards, sant_eustachio, Starbucks, tartine_bakery

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Everyone’s favorite bathroom read, Automatic Merchandiser online, today reported on the growing trend of point-of-sale kiosks in coffee shops: Caribou Coffee Installs Point Of Sale Kiosks In Stores To Service Customers Faster @ Vending Market Watch News at AMonline.com.
Yes, Caribou Coffee, that Minneapolis, MN-based chain that’s taking over the Midwestern U.S. by following a path [...]

Tags: caribou_coffee, coffee_marketing, customer_service, Starbucks

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