Tag Archive 'cleanliness'

On Starbucks, CRM, Coffee Shops and Customer Service

Posted by TheShot on 03 Aug 2006 | Tagged as: Consumer Trends, Starbucks

First CoffeeSM is a blog that generally focuses on issues related to CRM, or Customer Relationship Management — and generally not on anything having to do with coffee (go figure). Except today, where David Sims commented on how Starbucks‘ worldwide geographic sprawl has set new standards of customer service for coffeehouses everywhere: On Starbucks, CRM, [...]

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Non sequitur: Required coffeehouse reading

Posted by TheShot on 27 Apr 2006 | Tagged as: Café Society

So last Saturday night, I headed down to the 12 Galaxies to support some friends (including Royal Coffee buyer, Alex Mason) playing in the worldwide Emergenza music festival. That and any excuse to see Frank Chu on stage is always occasion to get out of the house on a Saturday night.
Stopping off at nearby Ritual [...]

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