Tag Archive 'cleanliness'

Espresso nel caffè: Rai 3 Report

Posted by TheShot on 07 Apr 2014 | Filed under: Barista, Beans, Consumer Trends, Foreign Brew, Home Brew, Machine, Quality Issues, Robusta, Starbucks

As we noted last month, tonight on Rai 3 — a regional TV news network in Italy — they aired an investigative exposé on the state of espresso in Italy titled “Espresso nel caffè”: Report Espresso nel caffè. Rai 3 produced this as an episode of their Report program, which has been something of a […]

Another expert look at the espresso in Napoli, Italy

Posted by TheShot on 03 Mar 2014 | Filed under: Barista, Foreign Brew, Quality Issues, Roasting

Maybe it’s just me, but Napoli has come up a lot since I posted our survey of the espresso there two weeks ago. Over the weekend I attended the comedic play Napoli! at SF’s American Conservatory Theater. I can’t remember a play where coffee played such a central role in every scene. Then last night, […]

Perth, Australia on “How to Spot a Dodgy Coffee”

Posted by TheShot on 26 Jul 2010 | Filed under: Add Milk, Barista, Foreign Brew, Machine, Quality Issues

Whereas we’ve written an SF-oriented post on the common cues for recognizing a good or bad espresso, today’s WAtoday (Western Australia) features an article on how to spot a dodgy coffee: Perth’s Best and Worst Coffee. We’ll simply quote it here: Mooba Subiaco manager Hannah Cameron told WAtoday.com.au the top five ways customers can see […]

On Starbucks, CRM, Coffee Shops and Customer Service

Posted by TheShot on 03 Aug 2006 | Filed under: Consumer Trends, Starbucks

First CoffeeSM is a blog that generally focuses on issues related to CRM, or Customer Relationship Management — and generally not on anything having to do with coffee (go figure). Except today, where David Sims commented on how Starbucks‘ worldwide geographic sprawl has set new standards of customer service for coffeehouses everywhere: On Starbucks, CRM, […]

Non sequitur: Required coffeehouse reading

Posted by TheShot on 27 Apr 2006 | Filed under: Café Society

So last Saturday night, I headed down to the 12 Galaxies to support some friends (including Royal Coffee buyer, Alex Mason) playing in the worldwide Emergenza music festival. That and any excuse to see Frank Chu on stage is always occasion to get out of the house on a Saturday night. Stopping off at nearby […]