Tag Archive 'cafe_customers'

Independent Coffee Shops: Problem Customers and Small Change

Posted by TheShot on 18 Jun 2007 | Filed under: Café Society

Today New York Public Radio aired a story on the customers of independent coffeehouses and how some of them have become de facto “residents”: WNYC – News – Independent Coffee Shops: Problem Customers and Small Change. When is a café customer patronizing a business, and when are they just deadwood looking for a cheap hostel? […]

A former barista spills the beans

Posted by TheShot on 05 Jun 2007 | Filed under: Barista, Starbucks

Today’s Chicago Daily Herald published a sort of barista confessional by Kerry Lester, detailing some of the professional oddities and insights of working in a Chicago Starbucks: Daily Herald | A former barista spills the beans. Whether it’s continually smelling of coffee, getting hit on by customers, learning how to live in a regularly over-caffeinated […]

Caribou Coffee aims to be No. 1 in experience

Posted by TheShot on 04 Jun 2007 | Filed under: Café Society, Foreign Brew

Unable to keep pace with the cancerous growth of Starbucks Coffee, Caribou Coffee, the nation’s #2 coffee specialty chain, seems to have opted for better customer experience as a competitive advantage, according to today’s The Detroit News: Caribou Coffee aims to be No. 1 in experience. (This is consistent with their point-of-sale kiosks announcement we […]

Ten Best: Coffee shop archetypes

Posted by TheShot on 09 May 2007 | Filed under: Café Society

Yesterday’s Greensboro, NC’s Yes! Weekly published a humorous article on the ten most common customer archetypes at any given coffee shop: Ten Best: Coffee shop archetypes. (Updated for the broken link in 2011.) Though for SF, they’re missing the Prius-driving Fair Trade zombie child archetype. UPDATE: Oct. 24, 2012 This is how not to do […]

Dealing with coffee customers: Certified Coffee Pusher

Posted by TheShot on 26 Feb 2007 | Filed under: Barista, Café Society, Fair Trade

Some of you may recall just how much the zombie children of the Fair Trade cult scare the bejeezus outta me. Ritual Coffee Roasters barista, Gabriel Boscana, wrote a much more tactful and civil approach to these single-issue customers in this month’s issue of Barista Magazine: FebMarch 07 – Certified Coffee Pusher. It was oddly […]

Interview with the founder of an espresso tasting society

Posted by TheShot on 24 Feb 2007 | Filed under: Café Society, Local Brew, Quality Issues

Today The Oregonian published an interview with David Rittenhouse, who over the past summer started the Portland Oregon Espresso Tasting Society (or P.O.E.T.S.): Opinions flow. And you guessed it, his top tip for people ordering espresso…?: If someone pours you a bad shot, don’t be afraid to ask for another one. Everyone has a flat […]

Does “Fair Trade” imply everything else is “Unfair Trade”?

Posted by TheShot on 29 Dec 2006 | Filed under: Beans, Consumer Trends, Fair Trade, Quality Issues

One of coffee’s big stories of the past year has been the seemingly sudden discovery and public awareness of Fair Trade coffee. Twenty years after the founding of Equal Exchange, Fair Trade coffee awareness reached critical mass this year in the U.S., the U.K., and many other nations around the world. This awareness began with […]

There’s a war brewing, but taste is still the loser on America’s coffee front

Posted by TheShot on 26 Dec 2006 | Filed under: Café Society, Consumer Trends, Quality Issues, Starbucks

Leave it to the Australians to best capture the state of Big Coffee in America, as reported today on Melbourne’s The Age: There’s a war brewing, but taste is still the loser on America’s coffee front. The article points out America’s escalating obsession with quality coffee, but (IMO, correctly) notes how poor the baseline coffee […]

What is your coffee lifestyle?

Posted by TheShot on 07 Dec 2006 | Filed under: Beans, Consumer Trends, Home Brew

Last year while looking to upgrade my home stereo from a Michael J. Fox-era boom box, I made the mistake of stopping into a Bose store. There I rudely discovered that Bose does not sell home stereos. No, they sell lifestyles. Problem was that I was already quite happy with my pre-owned lifestyle; I just […]

The Coffee Divide – Or: At What Price Coffee?

Posted by TheShot on 27 Oct 2006 | Filed under: Café Society, Consumer Trends

There are few things that illustrate the great divide between the old, traditional way of looking at coffee and something of a more recent way than reactions to the price of coffee. (Neither way of which is more or less correct than the other, mind you.) On the one hand, we have the new psychology […]

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