Has it really been a couple weeks since our last third wave rant? A few years after we thought this topic was dead and buried, lately newbie third wave coffee articles have been cropping up in local newspapers like teenage vampire profiteers. London, Oakland, and now Vancouver: Indie cafés perfectly poised to quench coffee aficionados’ [...]
Tag Archive 'cafe_cleanliness'
For a few years now, we had an idea for a post that sat in our unpublished queue: how can you tell a good espresso shop from a bad one? (At least before sampling it.) Given the thousands of good, bad, and mediocre espresso shots we’ve reviewed over the years, we have definitely noticed some [...]
First CoffeeSM is a blog that generally focuses on issues related to CRM, or Customer Relationship Management — and generally not on anything having to do with coffee (go figure). Except today, where David Sims commented on how Starbucks‘ worldwide geographic sprawl has set new standards of customer service for coffeehouses everywhere: On Starbucks, CRM, [...]