If you’re not aware of the disloyalty card concept, it originated a couple years ago in the UK from former world barista champ, Gwilym Davies. The kicker is that it’s supposed to be the opposite of a customer loyalty card, where consumers are given financial incentives for repeat business. Like the kind you get from the big chains such as Starbucks and Peet’s Coffee.
Instead, the informal disloyalty “card” offers financial incentives for consumers to sample the coffee at a variety of independent coffee shops in town — using something of a nudge-nudge, wink-wink informal honor system. The concept has since been mimicked in Seattle, Atlanta, Calgary, and elsewhere, and now it’s apparently come to San Francisco: San Francisco Gets a Dis*Loyalty Card | ShotZombies. Participants in the SF card program include Stable Café, Epicenter Cafe, Coffee Bar, Sightglass, Ma’velous, Farm:Table, Four Barrel, and Ritual Roasters.
The idea has not only spread around the world, but it has even earned a few accolades of genius marketing from a few notables in the industry. We may have groaned in full-facepalm position when Gwilym Davies started spouting from the Gospel according to the Third Wave after winning the WBC crown. But he deserves credit for coming up with a cute concept. But beyond a cute concept, that’s where we never really quite got it.
What dampens our enthusiasm for the concept is that it just moves the goalposts a little further back — rather than refute them altogether. So instead of locking repeat consumer zombies into one chain, we spread them over a few more cash registers. It essentially suggests replacing a monopoly with a cartel. To be truly effective, a program should encourage people to go beyond even the boundaries of something like the participants on a disloyalty card. But then again, we’ve gone beyond boundaries that any sane person ever should…
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